Sep 7
A way to link our phone number to the actual reminders.
A lot of our customers reply to the appointment reminders, reply that we do not get. So it would be nice if we can get those reply to our email or by sms.
Pending
merged·last week
merged·last week
Apr 21, 2025
That’s what I’m missing on Zenmaid
Jul 9, 2024
I support this. It is not ideal to have a text message sent and don't get the answer if the client replies.
Jun 13, 2024
totally! I recently had a client respond to their appointment reminder with instructions for the cleaning that day and we missed it because we couldnt see her message.
Sep 8, 2021
It would be nice to get this
Feb 4, 2019
from
No problem, Amar. I figured as much. We just edited our default text stating with “no reply text” so our customers are aware. We love ZenMaid. Have a great day! Kari
Feb 3, 2019
from
Unfortunately this is not an option at the current time. Making this happen would require individual setup for each customer by our team as well as increasing costs for both us and ZenMaid customers (you) as you'd be required to take on a separate expense (not any additional fee/charge by us). If these situations change (which they should over time) we will revisit this as an option for everyone :-)
Strongly agree with this request. Ideally replies would not only forward to email, but would also show inside ZenMaid on the customer profile and related appointment. It would be helpful to have unread/needs-response status, message history, and quick replies so office staff can manage client communication without switching to a separate phone or inbox.