Customizable Cleaner Visibility in Service Ratings
Service Ratings — Customizable Cleaner Visibility
Hi ZenMaid Team! 😊
I'd love to suggest a small improvement to the Service Ratings feature.
Could each cleaning company have the option to show or hide cleaning technicians' names on customer rating forms?
Here's why:
Many clients aren't home during cleanings and may go months or even years without meeting their cleaners. They're evaluating the quality of the service, not necessarily the individual technician.
Displaying names could unintentionally create preferences or negative impressions. For example, a great cleaner might miss something just once, and the customer could associate that one experience with her name going forward. On the other hand, clients might insist on a specific cleaner who isn't always available, creating scheduling challenges.
My suggestion is simple:
Customer-facing: Let each company choose whether to show or hide cleaner names, including when two technicians work together.
Office management: Always see which cleaners performed the service, filter ratings by technician, and track individual performance.
Cleaning technicians: Allow them to see their own feedback to learn, improve, and stay motivated.
This way, we can still identify training opportunities, recognize great performance, and reward our team without creating unnecessary customer preferences or scheduling issues.
Some companies may prefer showing names, while others may want customers to focus on the overall cleaning experience. Giving each business the choice would be wonderful!
Example of How the Feature Could Work
Cleaner names visible to customers:
☐ Show cleaner names
☐ Hide cleaner names on the rating form
Customer Rating Preview
How was your cleaning service today?
Blue And Green Cleaning
☆☆☆☆☆
🔒 Office: Can identify cleaners and track individual ratings.
🔓 Cleaning technicians: Can view their own feedback.
I also noticed other feature requests about filtering ratings by cleaner and allowing technicians to see their feedback. I fully support both ideas! My suggestion would complement them by adding flexibility to what customers see.
The goal is simple: internal transparency and performance tracking, with customizable visibility for customers.
I'd love to hear what other cleaning business owners think!
Thank you for considering this idea! 💙💚
Pending